No request code generated for authorisation ??? HELP

[Bullet]

Need Help! I'm installing AutoCAD 2002 on a new XP SP2 machine. It's an upgrade from R14 and after the install completes and I've entered my serial number it does not generate a new request code so I can't complete the authorization of the product ??? Any ideas ?

[Cy Shuster]

What happens when you launch the product? Not all versions of AutoCAD 2002
generate request codes.

--Cy--

"Bullet" <nospam@address.withheld> wrote in message
news:3531912.1100095589618.JavaMail.jive@jiveforum 2.autodesk.com...

Need Help! I'm installing AutoCAD 2002 on a new XP SP2 machine. It's an
upgrade from R14 and after the install completes and I've entered my
serial number it does not generate a new request code so I can't complete
the authorization of the product ??? Any ideas ?

[Bullet]

I had a feeling you'd be first with a reply CY. Cheers! This is the first screen that appears when trying to authorise it. No request code, no old serial number. I install CAD alot and I haven't seen this before ? Any ideas ? Is it something to do with C-Dilla/Safecast?

Register your Autodesk product
--------------------------------------------------------------------------------

Product:
AutoCAD 2002

Serial Number:
700-50555527

--------------------------------------------------------------------------------

Registration and Authorization

Please select an option and click Next.

Register and authorize (get an authorization code)

Enter authorization code (have an authorization code)

*(Authorization codes can be obtained from your dealer or https://register.autodesk.com)
--------------------------------------------------------------------------------


After that, it still doesn't provide the request code?

[Cy Shuster]

OK; you're familiar with the process. I don't see an error yet. What
happens when you continue past this dialog?

--Cy--

P.S. You shouldn't disclose your serial number to the public at large.

"Bullet" <nospam@address.withheld> wrote in message
news:33419528.1100109890862.JavaMail.jive@jiveforu m1.autodesk.com...

I had a feeling you'd be first with a reply CY. Cheers! This is the first
screen that appears when trying to authorise it. No request code, no old
serial number. I install CAD alot and I haven't seen this before ? Any
ideas ? Is it something to do with C-Dilla/Safecast?

Register your Autodesk product
--------------------------------------------------------------------------------

Product:
AutoCAD 2002

Serial Number:
xxx-xxxxxxxxxx

--------------------------------------------------------------------------------

Registration and Authorization

Please select an option and click Next.

Register and authorize (get an authorization code)

Enter authorization code (have an authorization code)

*(Authorization codes can be obtained from your dealer or
https://register.autodesk.com)
--------------------------------------------------------------------------------


After that, it still doesn't provide the request code?

[Anne Brown]

Repost without the serial number
---
Anne Brown
Discussion Groups Administrator
Autodesk, Inc.


Subject:
Re: No request code generated for authorisation ???
HELP
Date:
Wed, 10 Nov 2004 18:04:20 GMT
From:
Bullet <nospam@address.withheld>
Newsgroups:
autodesk.autocad.network

I had a feeling you'd be first with a reply CY. Cheers! This is
the first screen that
appears when trying to authorise it. No request code, no old
serial number. I install CAD
alot and I haven't seen this before ? Any ideas ? Is it something
to do with
C-Dilla/Safecast?

Register your Autodesk product
-------------------------------------------------

Product:
AutoCAD 2002

Serial Number:
XXXXX

--------------------------------------------------

Registration and Authorization

Please select an option and click Next.

Register and authorize (get an authorization code)

Enter authorization code (have an authorization code)

*(Authorization codes can be obtained from your dealer or
https://register.autodesk.com)
-------------------------------------------------


After that, it still doesn't provide the request code?

Cy Shuster wrote:

What happens when you launch the product? Not all versions of AutoCAD 2002
generate request codes.

[Anne Brown]

cy's reply
---
Anne Brown
Discussion Groups Administrator
Autodesk, Inc.

Subject:
Re: No request code generated for authorisation ???
HELP
Date:
Wed, 10 Nov 2004 21:33:37 -0500
From:
"Cy Shuster" <cy@example.com>
Newsgroups:
autodesk.autocad.network

OK; you're familiar with the process. I don't see an error yet.
What
happens when you continue past this dialog?

--Cy--

[Bullet]

Register your Autodesk product

------------------------------------------------------------------------------
Product: AutoCAD 2002
Serial Number: 700-xxxxxxxxx
Old Serial Number: 640-xxxxxxxx
---------------------------------------------------------------------------

Registration Error (2)
This registration cannot be completed on-line. Please contact Autodesk.

Use another registration method

Contact Autodesk
--------------------------------------------------------------------------------

This is as far as I get. There is nothing wrong with the internet connection on this machine. As you can see it just says to use another method i.e. email, phone or fax!

So, I'm still stuck. Thanks again.

[Cy Shuster]

It doesn't look like a technical problem; instead, it seems like a policy
issue with your particular product license. In other words, there may be
some problem related to your old and new serial number.

--Cy--

"Bullet" <nospam@address.withheld> wrote in message
news:30681481.1100195631952.JavaMail.jive@jiveforu m2.autodesk.com...

Register your Autodesk product

------------------------------------------------------------------------------
Product: AutoCAD 2002
Serial Number: 700-xxxxxxxxx
Old Serial Number: 640-xxxxxxxx
---------------------------------------------------------------------------

Registration Error (2)
This registration cannot be completed on-line. Please contact Autodesk.

Use another registration method

Contact Autodesk
--------------------------------------------------------------------------------

This is as far as I get. There is nothing wrong with the internet
connection on this machine. As you can see it just says to use another
method i.e. email, phone or fax!

So, I'm still stuck. Thanks again.

[Efim Tetelman (Autodesk,]

Registration error 2 means that this serial number is not found in DB, so
please contact your reseller.

Regards
Efim


"Cy Shuster" <cy@example.com> wrote in message news:41942615_3@newsprd01...

It doesn't look like a technical problem; instead, it seems like a policy
issue with your particular product license. In other words, there may be
some problem related to your old and new serial number.

--Cy--

"Bullet" <nospam@address.withheld> wrote in message
news:30681481.1100195631952.JavaMail.jive@jiveforu m2.autodesk.com...
Register your Autodesk product

------------------------------------------------------------------------------
Product: AutoCAD 2002
Serial Number: 700-xxxxxxxxx
Old Serial Number: 640-xxxxxxxx
---------------------------------------------------------------------------

Registration Error (2)
This registration cannot be completed on-line. Please contact Autodesk.

Use another registration method

Contact Autodesk
--------------------------------------------------------------------------------

This is as far as I get. There is nothing wrong with the internet
connection on this machine. As you can see it just says to use another
method i.e. email, phone or fax!

So, I'm still stuck. Thanks again.

[Keith Clarke]

I my experience you will have to contact the reseller or distributor, sending an e-mail with the product details and information on what has happened to the existing license.
i.e. the machine was reformatted got new harddrive , got new machine etc.
The response time should be up to 1day but will come.