Not releasing a licence.
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Not releasing a licence.

 
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Thomas 'bacco|007' Baxter
Guest
Posted: Tue Sep 21, 2004 3:04 pm    Post subject: Not releasing a licence. Reply with quote
We have a slight problem with AutoCAD network licencing. One of the
computers with AutoCAD installed has taken out a licence but for some
reason refuses to return it (we have checked and it hasnt been borrowed
either).

We believe that the computer was abnormally disconnected from our WAN (we
didnt even know that the computer was removed from our main building in the
first place, but thats another story :)) - the WAN connection is wireless
based and connections into our corporate network are via Citrix.

Is there any way to release the licence easily?

--
aDTVinfo - http://bacco007.dropbear.id.au

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Cy Shuster
Guest
Posted: Tue Sep 21, 2004 6:03 pm    Post subject: Re: Not releasing a licence. Reply with quote
Please let us know which version of AutoCAD it is, and what the client and
server OS's are.

--Cy--

"Thomas 'bacco|007' Baxter" <bacco007@bacco007.com> wrote in message
news:7tdccc64vd2w.dlg@bacco007.dropbear.id.au...
Quote:
We have a slight problem with AutoCAD network licencing. One of the
computers with AutoCAD installed has taken out a licence but for some
reason refuses to return it (we have checked and it hasnt been borrowed
either).

We believe that the computer was abnormally disconnected from our WAN (we
didnt even know that the computer was removed from our main building in
the
first place, but thats another story :)) - the WAN connection is wireless
based and connections into our corporate network are via Citrix.

Is there any way to release the licence easily?

--
aDTVinfo - http://bacco007.dropbear.id.au
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jerry milana (Autodesk Co
Guest
Posted: Tue Sep 21, 2004 8:52 pm    Post subject: Re: Not releasing a licence. Reply with quote
Thomas,
A few questions:
Are you trying to run AutoCAD in Citrix terminal sessions or is AutoCAD
installed on each work station and just pulling a license from a server?
How do you know the license is not borrowed?
What version of AutoCAD?
What OS is running on the workstation and server?
What evidence of the unreleased license do you have?

--
Jerry Milana,
Autodesk Consulting

"Thomas 'bacco|007' Baxter" <bacco007@bacco007.com> wrote in message
news:7tdccc64vd2w.dlg@bacco007.dropbear.id.au...
Quote:
We have a slight problem with AutoCAD network licencing. One of the
computers with AutoCAD installed has taken out a licence but for some
reason refuses to return it (we have checked and it hasnt been borrowed
either).

We believe that the computer was abnormally disconnected from our WAN (we
didnt even know that the computer was removed from our main building in
the
first place, but thats another story :)) - the WAN connection is wireless
based and connections into our corporate network are via Citrix.

Is there any way to release the licence easily?

--
aDTVinfo - http://bacco007.dropbear.id.au


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