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Gianni Rondinini · Guest

thanks people at solidworks corp from the deep of my heart.
we really appreciate your *NOT* supporting your subscription
customers. yeah, you're right: we're paying *as few as 1.500
eur/year/seat* to get phone support and some crappy service packs
every year and *NOT* having your support is the minimum. wonderful.

the last of the unsolved problems we're encountering is the same we
had one year ago: swx [1] corrupts files when saving and/or [2]
doesn't save certain files inside certain directories and/or [3]
doesn't save anymore files already existing.
in case [2], sometimes saving inside different directories work,
sometimes it doesn't.
in every case, often shutting down dbworks solves the problem.
i have 3 engineers that have not been able to save some files on our
server for 2 days now and the thing is going on for
i-don't-know-how-much.

as usual, everything was okay until monday evening and the problem was
born tuesday morning, with *nobody* doing *anything* to cause it.
and, as usual, the only answer we got was "did you upgrade to the
latest service pack?". yeah, we did, i downloaded that goddamn 150mb
service pack few weeks ago and installed it, lost some hours with
restoring our preferences and everything else.

we called our var, many times, and they couldn't give us any solution.
finally, they decided to call directly people at swx corp to know if
they had any suggestion. the reply they got from swx was "we don't
support samba". what? you don't support samba? what support do you
have to do for the server software used for file sharing? people at
samba developing team has got to support samba, not you.
you must tell me why your software doesn't save certain files into
cercain directories: this has *nothing* to do with my file sharing
software, since with any other software i can save any file in any
directory.
and what if i wanted to use a nas file server? 80% of nas use
customized linux: we're not allowed to use a nas with swx because you,
people at swx corp, can't understand why your software work this way?

i swear: if i could change cad today i'd immediately do it. i'm *so*
unhappy about your support that i can't even say how much i am. the
whole world blamed microsoft for their continuous useless "upgrading"
their software, adding useless "features", slowing down systems,
introducing new bugs. with every service pack, some bugs are solved
and an dramatic number are introduced. i can't tell how disappointed i
was when, with swx04sp4, *file saving* was corrupted. if a company
cannot even guarantee its software can *save* your work, it would be
better if they thought *much more* about what they do. go fetch some
programmers at other companies if your ones can't do their job the way
they should.
it would be the time for people at swx to start making some serious
debugging of their software and stop bulling people with crappy new
releases.

few more things: thanks for that crappy "administrative image" tool,
that cannot make an administrative image on a network drive directly.
very useful, really. lovely, i'd say, to *have to* make an image
locally, then to upload it onto a server. copying 3gbytes doesn't
congestionate our network and doesn't make me loose even more time.
was a simple plain copy of all the files too smart for you?

and, just to remember something more: was installshield working too
well for you?

thanks also for giving us the need of brand new workstations every 2
years: 3 grands/workstation every 2 years is really a wonderful thing
to pay.

thanks for making us loose so many work hours: they cost us not much
more than 30/35 eur/each. i just have few tens of grands i cannot
decide where to spend and loosing all this time is a wonderful way to
waste money.

*UN*respectuflly,
--
Gianni Rondinini (30, troppi, RA)
VBR - Vero Birro Romagnolo
....mi consuma tutti i rotuli

Bonobo · Guest

If I had your problems, I too would be flumoxed (confused). I'm a
designer, and not a networking guy, so I just hack at those IT issues.

And the only thing I could think to help me instantly (once I find my
VAR can't handle them) get out of the server problems would be to
literally hire a top notch independent networking guy to sit down, put
in monitoring tools, and start identifying what is really going on.

Guest

Gianni,

I had a client that was experiencing similiar problems with an MS file
server.
It turns out the network anti-virus the IT guru's installed was causing
random problems.
Checking the event logs did not show anything was being touched by this
application.
However, every Monday morning after the virus check run problems
started to appear.
Turning off the virus checker option stopped the random problems.
Still haven't resolved the issue.

Is your primary domain controller being done by Samba or a MS Domain
Controller?
If you are running the primary domain controller on a non-MS box then
all bets are off. File permissions become a hit and miss affair as I
have found out trying to operate in a client's "educational
environment".

I can appreciate your frustration - we've all been there with SW at one
time or another (In my case its more than I care to admit).

Len

Gianni Rondinini wrote:

TOP · Guest

Samba works well if you read the docs.
Windows works well if you can find the docs.

Gianni Rondinini · Guest

thanks to everybody for the replies.

in 2 words, we don't have a primary domain controller. we removed it
few years ago because we were encountering problems with file
permissions and dbworks access to those files, then i decided to work
with a plain "workgroup" environment since we don't have security
problems and/or a number of pc's in our network that would require a
windows domain.
we don't even have an antivirus, because i've read so many times that
they create problems with swx and other similar problems. we're
filtering everything coming from the internet on our proxy and don't
have anything running on each workstation.

actually, samba has the ability to be a primary domain controller, but
we're not using it because of the complexity of setting up the thing
and our not needing windows domain features.

John J · Guest

Gianni Rondinini wrote:

Guest

Gianni,

Just out curiosity, what back end database are you using DBWorks with?
Access, MSDE, or SQL Server.
Are you using SQL Server authentication?

Len

Gianni Rondinini · Guest

On 10 Nov 2005 11:12:50 -0800, lmar@edatasolutions.ca wrote:

Gianni Rondinini · Guest

On Thu, 10 Nov 2005 11:54:45 -0600, John J
<jjablonskdiespamdiei@deluxestitcher.com> wrote:

Gianni Rondinini · Guest

On Fri, 11 Nov 2005 09:50:04 +0100, Gianni Rondinini
<bugbarbeq@icem.it> wrote:

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